Your Voice Matters
At Kids Academy, we know that trust is the foundation of every great partnership, especially between families and those who care for their children. The safety, wellbeing, and dignity of every child in our care are at the heart of everything we do.
If you have a concern - big or small - we encourage you to reach out.
Whether you're a parent, guardian, educator, or member of the community, your voice matters, and we’re here to listen.
When to Raise a Concern
You can raise a concern with us about:
- Your child’s safety, care, or wellbeing
- The behaviour or conduct of an educator or team member
- Centre operations, communication, or policies
- Feedback you'd like to share about your experience at Kids Academy
- Anything that feels concerning, uncomfortable, or needs clarity
We take every concern seriously and appreciate the opportunity to respond with care, professionalism, and respect.
How to Contact Us
You can contact our team in confidence at:
- Email: feedback@affinityeducation.
com.au - Phone: 07 3513 7700
We are committed to responding promptly and respectfully. If your concern involves child safety, it will be escalated immediately and managed according to our strict reporting and response procedures.
Our Safety Promise
We hold ourselves to the highest standards when it comes to child safety, team conduct, and family communication. Our educators receive ongoing training in child protection, and all centres are regularly reviewed through audits and compliance checks.
Speaking up helps us continue to create a safe, supportive learning environment for every child, and a culture of trust for every family.
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