Raise a Concern
Your Voice Matters
At Kids Academy, we believe strong relationships with families are built on trust, transparency, and open communication.
If you have a concern, big or small, we want to hear from you.
Whether you're a parent, guardian, educator or community member, your feedback helps us keep our learning environments safe, supportive, and respectful for every child.
When to Raise a Concern
You’re encouraged to contact us about any of the following:
- Your child’s safety, care, or wellbeing
- The behaviour or conduct of an educator or team member
- Centre communication, operations, or policies
- Any situation that feels unclear, uncomfortable, or needs follow-up
- General feedback about your experience at Kids Academy
We take every concern seriously and aim to respond with care, professionalism, and respect.
How to Contact Us
You can raise your concern confidentially by:
- Email: feedback@affinityeducation.
com.au - Phone: 07 3513 7700 (Monday-Friday, 8am-5pm AEST)
If your concern relates to child safety or protection, it will be escalated immediately and managed according to our strict response procedures.
Our Safety Promise
We hold ourselves to the highest standards in everything we do, especially when it comes to child safety and educator conduct.
- All educators receive ongoing training in child protection
- Our centres are audited regularly to ensure quality and compliance
- Families are encouraged to speak up early so we can act swiftly and constructively
Raising a concern is not only welcomed, it’s a key part of how we maintain safe, respectful and transparent learning environments.
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