We are committed to supporting our families and people. Our families are supported by our centre management teams, our committed Family Support Consultants, and our COVID-19 Response Team. We endeavour to communicate accurate, timely updates as the situation evolves. Our centres practice the highest quality health and hygiene practices, aligned with State Government recommendations and requirements.

All families enrolled at our centres also have access to free confidential counselling and support through Lifeworks. Lifeworks have caring counsellors available 24/7 for support – call 1300 361 008 and state you are an enrolled family at a centre owned and operated by Affinity Education Group.

Our people are supported with ongoing training, additional resources, clear communication and support from our COVID-19 Response Team, and access to counsellors and confidential support. By supporting our teams, we allow them to focus on their main objective: providing high-quality early education and care for your children.

Below is an overview of some of the health and safety measures we are implementing in our centres across Australia. Please note that not all of these measures are always mandatory in all centres. We amend mandatory health and safety measures in centres depending on directives from State Governments.
-Mandatory QR code check-in using State Government issued QR codes for anyone who remains in the centre for 15 minutes or more.
-Adult visitors, including families, are to wear masks, complete the visitor declaration, practice social distancing and practice good hand hygiene when entering centres.
-Face masks for staff in communal areas if 1.5m2 cannot be maintained (offices, foyers, bathrooms, kitchens, etc).
-Drop-off and pick-up zones.
-Temperature checks for children, parents, employees, and other visitors.
-Additional family tour options including contactless tours or virtual tours.
-Visitors or contractors to the centre limited to necessary visitors only.
-Social distancing for visitors of one person per 2m2.
-Enhanced handwashing and hygiene procedures.

We want to reassure families that we are committed to healthy and hygienic centres year-round. You can help keep our communities healthy by: -Keeping your child at home if showing signs of illness, or high temperature.
-Maintain open communication with your Centre Manager about illnesses.
-Incorporating key hygiene practices into your home life, such as regular handwashing.
-If in doubt, or if anyone in your family is showing symptoms, we ask that you get a COVID test before bringing your child back to care.
-While our COVID-19 Response Team will continue to monitor and communicate local alerts, we ask that you please monitor yourself, your child and any location alerts in your area.
-Stay up to date with messaging from the Centre around any state based COVID communication.
-Contacting us immediately if you or a member of your household has tested positive to COVID-19, is classified a close contact of a confirmed COVID-19 case and/or is awaiting a COVID-19 test result.

Yes, our centres remain safe and hygienic environments for your child’s early learning. Please be assured that we are taking all proper measures and precautions to ensure the health and safety of the children, families and educators of our community.

We are committed to providing clear and open communications with our community. In the event of a positive diagnosis or close contact, we’ll communicate quickly and clearly with our families through email, SMS and StoryPark communications and follow the directions of the relevant health authorities.

Before reopening our centre, we perform a deep clean and ensure all staff, families, and children have received a negative test result and are symptom-free.

We’ll support our educators, children and families by keeping them updated as we complete all steps required to return to regular services as quickly as possible.

If we are directed by authorities to close for any reason, we will do so, and aim to reopen as soon as possible. This will be communicated to families as clearly and effectively as possible.

Current state guidelines across Australia are available to view here. You can also view the latest updates and hotline contact number for each state below:

Federal Government Department of Health - 1800 020 080

Queensland Government - 13 43 25 84

New South Wales Government - 1300 066 055

ACT Government - 02 5124 9213

Victorian Government - 1300 651 160

Western Australia Government - 13 26843

Northern Territory Government - 1800 490 484