Question 1

How do I enrol my child at Kids Academy?

Accepted Answer

You can book a tour of your preferred centre online or contact us directly. Our team will walk you through the enrolment process and answer any questions you may have.

Question 2

Is there a waitlist?

Accepted Answer

Some of our centres have waitlists depending on demand and your child’s age. We recommend joining as early as possible to secure your preferred days and start date.

Question 3

What age groups do you cater for?

Accepted Answer

We welcome children from 6 weeks to 5 years of age. Our structured learning environments cater to Babies (0–1 years), Toddlers (1–3 years), and Preschool/Kindergarten (3–5 years).

Question 4

Can I visit the centre before enrolling?

Accepted Answer

Yes, it is actually a requirement! Touring your local Kids Academy centre is the best way to meet our educators, explore the learning spaces, and see our programs in action. Book a tour today.

Question 5

What is the Child Care Subsidy (CCS)?

Accepted Answer

The CCS helps reduce the cost of approved early learning and care. Your level of subsidy depends on your family income, activity level, and service type.

Question 6

Can Kids Academy help me apply?

Accepted Answer

Yes. Once you’ve enrolled, our team can guide you through the CCS steps and help ensure your enrolment is correctly set up through Centrelink.

Question 7

Am I eligible for CCS?

Accepted Answer

Most Australian families are eligible. Use the Services Australia CCS estimator or speak with your Centre Manager for personalised guidance.

Question 8

How much will I pay after the subsidy?

Accepted Answer

Your out-of-pocket costs depend on your CCS percentage and your chosen days. Your Centre Manager can provide a detailed quote based on your circumstances.

Question 9

What does a day at Kids Academy look like?

Accepted Answer

Children enjoy a well-rounded day that includes indoor and outdoor play, inquiry-based learning, group activities, nutritious meals, rest, and relaxation. Activities are guided by our educators and aligned with your child’s interests and developmental stage.

Question 10

What should I pack for my child?

Accepted Answer

We provide nappies, wipes, sunscreen and meals. Please pack a water bottle, wide-brimmed hat, a spare change of clothes, and any comfort items your child may need.

Question 11

Am I eligible for CCS?

Accepted Answer

Most Australian families are eligible. Use the Services Australia CCS estimator or speak with your Centre Manager for personalised guidance.

Question 12

Will my baby’s routine be followed?

Accepted Answer

Yes. For infants, we follow your baby’s personal routine as closely as possible. This includes bottle times, naps, and comfort strategies.

Question 13

Is rest time part of the day for older children?

Accepted Answer

Yes. All children are offered a rest period after lunch, adjusted for their age and individual needs.

Question 14

What curriculum do you follow?

Accepted Answer

We deliver the exclusive Lifelong Learning Curriculum, aligned with the Early Years Learning Framework and grounded in research. Our programs evolve with your child’s age and development.

Question 15

How do you prepare children for school?

Accepted Answer

Our School Readiness Program focuses on literacy, numeracy, problem-solving, and emotional confidence. With programs like Big Thinkers STEM and Positive Living Skills, we help children transition smoothly to formal schooling.

Question 16

Do I get updates on my child’s learning?

Accepted Answer

Yes. You’ll receive regular updates through our secure centre app, Storypark, including photos, learning stories, and your child’s Progress Record. Educators are always happy to chat in person, too.

Question 17

Do you support children with additional needs?

Accepted Answer

We do. Our educators provide inclusive care and partner with families and specialists to support each child’s growth.

Question 18

Are meals provided?

Accepted Answer

Yes. Our Healthy Menu includes breakfast, morning tea, lunch, afternoon tea, and a late snack, all cooked fresh each day in our on-site kitchens.

Question 19

Do you cater for food allergies and special diets?

Accepted Answer

Yes. Children with allergies or special dietary requirements are identified through colour-coded placemats and Food ID cards. Our kitchen team follows strict food safety protocols.

Question 20

Can I view the menu?

Accepted Answer

Absolutely. Download a sample menu from our website or speak to your Centre Manager to learn more about the menu served in your centre.

Question 21

What if my child is a fussy eater?

Accepted Answer

We encourage children to try new foods in a supportive, no-pressure environment. Our educators offer positive reinforcement and model healthy eating behaviours.

Question 22

How do you ensure children are safe?

Accepted Answer

We go above and beyond to keep your child safe. Our centres feature secure entry points, regular safety audits, monthly emergency drills with Safety Bear, sun safety protocols, and ongoing staff training in child protection and supervision.

Question 23

What happens if my child is unwell?

Accepted Answer

If your child shows signs of illness, we’ll contact you immediately and ask that they be collected. This helps protect the health of all children and staff.

Question 24

Do you administer medication?

Accepted Answer

Yes, with written permission and clear instructions. All medications are stored securely and administered by trained educators.

Question 25

How do you manage cleanliness and hygiene?

Accepted Answer

Our centres follow strict cleaning routines throughout the day, including sanitising toys and high-touch surfaces. Children are encouraged to practice good hygiene, including regular handwashing.

Question 26

How do I stay informed about my child’s day?

Accepted Answer

Our secure app shares daily information about your child’s meals, sleep, nappy changes, and learning activities. Educators are also available for a chat at drop-off and pick-up times.

Question 27

Can I meet with my child’s educators?

Accepted Answer

Yes. You’re welcome to speak with educators anytime or request a formal catch-up with your Room Leader or Centre Manager.

Question 28

Do you host family events?

Accepted Answer

Yes. From special celebrations to learning showcases, we love involving families in centre life.

Question 29

Are you open on public holidays?

Accepted Answer

No. Kids Academy centres are closed on all public holidays.

Question 30

What if my child is sick or away on holiday?

Accepted Answer

Fees still apply for absences, but you may use your allowable absence days under CCS (up to 42 per financial year).

Question 31

Are extra programs included in the daily fee?

Accepted Answer

Yes. Activities like music, yoga, sustainability programs and movement classes are included at no additional cost at most centres.

Question 32

Are your educators qualified?

Accepted Answer

All of our educators hold, or are actively working towards, nationally recognised early childhood qualifications. They also participate in ongoing professional development through the Affinity Learning Academy.

Frequently Asked Questions

Common questions from families about our premium early learning and school readiness programs

Enrolment & Getting Started

How do I enrol my child at Kids Academy?

Is there a waitlist?

What age groups do you cater for?

Can I visit the centre before enrolling?

Understanding Child Care Subsidy (CCS)

What is the Child Care Subsidy (CCS)?

Can Kids Academy help me apply?

Am I eligible for CCS?

How much will I pay after the subsidy?

Daily Routine & Centre Life

What does a day at Kids Academy look like?

What should I pack for my child?

Am I eligible for CCS?

Will my baby’s routine be followed?

Is rest time part of the day for older children?

Learning & School Readiness

What curriculum do you follow?

How do you prepare children for school?

Do I get updates on my child’s learning?

Do you support children with additional needs?

Food & Nutrition

Are meals provided?

Do you cater for food allergies and special diets?

Can I view the menu?

What if my child is a fussy eater?

Safety & Wellbeing

How do you ensure children are safe?

What happens if my child is unwell?

Do you administer medication?

How do you manage cleanliness and hygiene?

Communication & Family Engagement

How do I stay informed about my child’s day?

Can I meet with my child’s educators?

Do you host family events?

Fees, Absences & Extras

Are you open on public holidays?

What if my child is sick or away on holiday?

Are extra programs included in the daily fee?

Are your educators qualified?

Still have a question?